Consider the following scenario:
JSM Manufacturing is a small, local company that manufactures personal protective equipment, such as surgical masks, gowns, and face shields. The company relies on a network of suppliers of raw materials, transportation providers, and for other required products and services. These vendors receive purchase orders from JSM for materials and services, and typically ship directly to JSM’s manufacturing facility. Invoices are sent to JSM’s accounts payable department for payment processing, which receives, verifies, and processes approximately 200 invoices per month.
JSM’s accounts payable department consists of one (1) person who is responsible for verifying the invoices before paying them.
As a result of these issues, JSM has hired you to access the business impact of the situation and see what could be done to improve the overall process.
a. Using a diagramming tool (Visio, Lucidchart, PowerPoint) model the existing process.
Use swim lanes to show process participants, and separators to show time scales. Remember to submit in PDF format. (50 pts)
3. Metrics (15 points)
a. Identify 3 measurements or metrics that could be put in place to measure the impact of
the existing process on operational efficiency. (15 pts)
4. Process Improvements (20 points).
a. Discuss the changes that could be made to make the process more efficient. (10 pts) b. Explain how information systems could support those changes. Discuss what data the
systems should capture and what decisions the system could improve. (10 pts)
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